Terms And Conditions
Terms and Conditions
1) About Us
AYDAP-SP-ZOO LTD, a company incorporated in England and Wales with company number 16492422, whose registered office address is 374 Edgware Road, London, England, W2 1EB (hereinafter “we”, “our”, “us”).
AYDAP-SP-ZOO LTD is registered on the FCA Financial Services Register as a PSD Agent (Firm Reference Number 1044320) and provides payment and money remittance related services as an agent of:
GCC Exchange UK Limited, an Authorised Payment Institution authorised and regulated by the Financial Conduct Authority (FCA) under the Payment Services Regulations 2017 for the provision of payment services (FCA Register Number 596446) and trading under the name “GCC Remit” (the “Principal”).
Where these Terms refer to regulatory obligations, safeguarding, complaints escalation, and liability under the Payment Services Regulations 2017, the relevant obligations are performed by the Principal and/or by us on the Principal’s behalf, as applicable.
2) Introduction
It is essential that you read and understand these terms and conditions (“Terms and Conditions”) before you accept them.
These Terms and Conditions apply to money transfers and payment transactions initiated by you through:
in each case where AYDAP-SP-ZOO LTD provides services as PSD Agent of GCC Exchange UK Ltd.
By completing and consenting to the required information for a payment transaction and by accepting these Terms and Conditions, you agree to be bound by them. If you do not accept them, please refrain from using our services.
These Terms constitute a legally binding agreement. If you require these Terms in paper or another durable medium, please request this using the contact details in Section 29.
3) Our Services
These Terms govern the provision of our service, which includes executing payment transactions initiated by you through our money transfer system and/or through the Principal’s systems.
Our obligation to provide services is conditional upon our acceptance of you as a user/customer (at our sole discretion) and subject to legal and regulatory requirements, including AML/CTF obligations.
We may refuse to provide services without giving a reason, where permitted by law.
You must promptly provide all information and documentation requested to enable compliance with applicable legal requirements (including anti-money laundering and counter-terrorist financing). You consent to us contacting you for these purposes.
4) Changes to Terms
We may update these Terms from time to time (e.g., to comply with changes in law, regulatory guidance, security requirements, or market conditions).
Each payment transaction is a separate contract incorporating the version of these Terms in force at the time your Payment Order is accepted. Updated Terms will generally apply to Payment Orders entered into after the effective date, and may apply to earlier Payment Orders where required by law or regulation.
We do not guarantee that the website, portal or app will always be available or uninterrupted. We may suspend, withdraw, or restrict availability for business, security, or operational reasons, and will try to provide reasonable notice where practicable.
5) Definitions
6) Formation of Contract
Each Payment Transaction we execute constitutes a separate contract that includes these Terms. There is no obligation on us to carry out future Payment Transactions.
You are responsible for informing the Beneficiary of relevant collection details safely.
7) PSD Agents and Responsibility
We (and/or the Principal) are accountable for Payment Transactions initiated through authorised PSD agents acting on behalf of the Principal. Authorised agents are listed on the FCA Register under the Principal’s record.
8) Eligibility and Access to Our Services
By using our services, you confirm you are at least 18 years old and have legal capacity to contract.
If we become aware that a user is under 18, we will terminate access and remove/retain information as required by law.
9) Registration, KYC, and Information Requirements
To use the service, you must register and provide required details including identity and address verification and any additional information required under MLR 2017.
To execute a Payment Transaction, you must provide (at minimum):
Remitter: full name, address, date of birth, phone number, email, nationality, country of birth, occupation, and ID (passport/UK driving licence/EEA ID).
Beneficiary: full name, phone number and payout method details (e.g., bank name and account number/IBAN where applicable).
Additional information may be required depending on thresholds, corridor rules, destination country, and compliance checks.
You must:
Record retention: We/Principal may retain data and transaction records for at least 5 years from your last Payment Transaction (or longer where required by law).
Authorised person: If you authorise another person to instruct us, this must be done in writing (signed) or via your registered email and valid ID. Instructions will be treated as yours. Instructions must be in English.
10) Fees, Exchange Rates, and Pre-Contract Information (Transparency)
Before confirming a Payment Order, you will be shown/issued pre-contract information (often printed on receipt or provided electronically), including:
Exchange rates displayed on the app/online/agents are not fixed and may change due to market fluctuations. The rate applied is the rate at the time the transaction is processed.
Commission/fees may vary by destination corridor and send amount and may change from time to time.
You are strongly advised to verify exchange rate, pay-in amount, payout amount, commission, and total payable before confirming.
11) Right to Refuse / Limits / Compliance Holds (Added – Missing)
We may refuse any transaction or impose limits at our discretion and/or as required by law. We may also delay a transaction (“hold”) where required to complete verification, sanctions screening, fraud checks, or regulatory reporting.
We may refuse where we believe:
Where permitted, we may explain the refusal and how to correct errors.
12) Payment Method
We do not accept cash payments. Payments must be funded using:
We may decline a transaction if we suspect it originated from a third party. You must be the cardholder and billing details must match registration details.
You must:
We do not offer credit and cannot advance funds.
13) Unauthorised Transactions / Incorrect or Non-Execution (Updated – Legal Fix)
We (and/or the Principal) may be liable under the Payment Services Regulations 2017 if:
If you believe an unauthorised or incorrectly executed transaction has occurred, you must notify us without undue delay and provide all relevant details.
Time limit: You should notify us as soon as possible and no later than 13 months after the debit date where required under the Regulations (unless a shorter timeframe applies by law to the specific circumstances).
Subject to applicable rules (including FPS reimbursement rules where relevant) and investigation, we will refund unauthorised transactions where required by law.
You are not entitled to a refund where:
14) Execution Times
If we receive the Payment Order and cleared funds by 15:00 GMT on a Business Day, it is treated as received that Business Day. Otherwise, it is treated as received on the next Business Day.
Subject to the Regulations, we will execute the Payment Order and make funds available by the end of the Business Day following receipt. Many transactions are available within minutes, subject to paying agent hours and destination rules.
For certain transactions (e.g., outside EEA, multiple currency conversions, non-EUR payouts, bank credits), availability may be up to the end of the fourth Business Day after receipt, depending on corridor/banking arrangements.
15) Collection Security (Important)
Do not disclose collection details (PIN/transaction reference) to anyone other than your chosen Beneficiary.
If you disclose details and funds are paid to someone who presents those details and apparently valid ID, we will not be liable.
16) Irrevocability / Amendment (Fixed – Missing Clause Reference)
Once we accept a Payment Order, it cannot be revoked except as permitted under the Regulations.
If we execute a Payment Order based on incorrect details you provided, we are not liable for losses, but we may try to assist recovery and may charge reasonable costs.
17) Receipts and Records
After confirmation, you will receive an electronic and/or printed receipt. Keep it for future reference.
If a transaction is not collected within the relevant agent timeframe, we may cancel and hold funds for reimbursement to the original funding method, subject to checks.
18) Cancellation and Refunds (Cleaned – Removed Duplicates)
You may cancel a Payment Order any time before execution. After execution, cancellation/amendment is not possible (subject to Regulations).
Cancellation channels:
If funds were already paid to the Beneficiary before cancellation notice is received, no reimbursement will be made.
Once processed, refunds are typically credited within 5–7 working days (timelines may vary by card issuer/bank).
We do not refund payments made incorrectly due to inaccurate information provided by you.
We may charge a fee for reasonable cancellation/recovery costs where applicable.
19) Termination / Suspension
We may terminate or suspend services immediately if:
Clauses relating to liability, privacy, confidentiality, governing law, etc. survive termination.
20) Acceptable Use / Prohibited Purposes (Added – Missing)
We may prohibit certain categories of transactions (e.g., sanctioned parties/countries, illicit goods/services, fraud patterns).
If a transaction violates acceptable use, we may reverse/stop it, suspend/close access, report to authorities, and/or seek damages.
21) Safeguarding (Clarified for Agent Model)
Where funds are received for execution of Payment Transactions, the Principal safeguards relevant funds in accordance with the Regulations, typically via segregation/dedicated safeguarding account mechanisms.
Relevant Funds are not protected by the Financial Services Compensation Scheme (FSCS).
22) Events Beyond Our Control
We are not liable for failure/delay due to events beyond reasonable control (force majeure), including but not limited to: power outages, system failures, internet disruptions, war, terrorism, regulatory orders, market disruptions, etc. We may suspend or terminate to protect you and us.
23) Limitation of Liability
We are not responsible for:
Nothing excludes liability for death/personal injury due to negligence, or fraud.
To the extent permitted by law, we are not liable for indirect/consequential losses (loss of profits, business, goodwill, etc.).
24) Your Liability / Indemnity
You are liable for losses/costs/claims arising from your breach, misuse, negligence, fraud, or wilful misconduct, including reasonable legal fees.
25) Assignment / Transfer of Rights
We may transfer our rights/obligations to an affiliate or third party where permitted, provided it does not reduce your rights unlawfully. You may not transfer your rights without our written consent.
26) Third Party Rights
This agreement is not subject to the Contracts (Rights of Third Parties) Act 1999.
27) Confidentiality
Customer information is confidential unless public or required to be disclosed by law/regulator/law enforcement for prevention/detection of crime, fraud, or AML.
28) Personal Data Protection
Our Privacy Policy explains how we process personal data. By using services, you consent to such processing as described there. You confirm that information provided is accurate.
(Links: Privacy Policy / Cookie Policy on the website/app.)
29) Complaints
If you have a complaint, contact Customer Service:
Please provide:
We will:
If you are not satisfied, or if we have not resolved within 8 weeks, you may escalate to the Financial Ombudsman Service (FOS):
30) Consumer Duty
We are committed to treating customers fairly, providing clear pricing, suitable products, and effective support, in line with FCA expectations and Consumer Duty principles.
31) Applicable Law and Jurisdiction
These Terms are governed by the laws of England and Wales. English courts have exclusive jurisdiction, subject to your statutory rights.
32) Contact Details (Added – Missing)
For general queries relating to AYDAP-SP-ZOO LTD services:
AYDAP-SP-ZOO LTD
374 Edgware Road, London, W2 1EB, England
Email: help@aydapay.com
Phone: +44 0794 080 2327
If you have any questions about our Terms And Conditions, please don't hesitate to contact us.
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